
FAQ
About Products
Below are some common questions about products.
Fill power measures how much space one ounce of down occupies when tested under controlled conditions - essentially, it's a measure of the down's loft and fluffiness. Higher fill power indicates superior quality down with greater ability to trap air within its natural clusters.
This trapped air is what makes down such an exceptional insulator. High fill power down creates more insulating air pockets, providing better warmth-to-weight ratio while maintaining breathability. This means you get superior warmth without the bulk, plus excellent temperature regulation that keeps you comfortable whether it's cold or warm.
We offer an extensive range of fill power options to meet all your customers' comfort and budget needs. Our selection ranges from 600 to 800 fill power white down, plus premium 600 to 950 fill power white goose down. This variety allows you to offer everything from affordable comfort to luxury bedding options.
The higher the fill power, the more insulation and loft the down provides - meaning better warmth-to-weight ratio and a fluffier feel.
While both goose and duck down provide excellent insulation, there are two key differences that can help guide your choice toward the perfect comfort experience.
Duck down may occasionally retain a slight natural odour, while goose down is typically odor-neutral. Geese are larger birds, which means they produce bigger, loftier down clusters. This natural size advantage allows us to harvest sufficient quantities of the large clusters needed for premium high fill power down at scale. While duck down offers excellent performance with fill powers typically reaching up to 800, goose down can achieve the ultimate luxury levels of up to 950 fill power - delivering the largest, most luxurious clusters for exceptional loft and comfort.
At the same fill power rating, both options deliver the superior breathability, warmth, and comfort you expect from quality down bedding - the choice often comes down to your specific performance requirements and budget preferences.
The down in our products is ethically sourced from trusted suppliers across Canada, Europe, and Asia. While certain regions like Hungary and Poland have developed renowned reputations for premium down due to their long-standing traditions in down production, we believe quality should be measured by performance, not just geography.
That's why we evaluate all our down through rigorous laboratory testing at the International Down and Feather Laboratory (IDFL), assessing factors like fill power, cleanliness, and composition regardless of origin. This ensures every batch meets our exacting standards for loft, insulation, and durability.
What matters most is that our down consistently delivers the superior comfort, breathability, and warmth you expect - backed by comprehensive testing and our commitment to ethical sourcing practices you can feel good about.
Our down duvets and pillows contain genuine down material without added fills like feathers or microfiber, unless specifically labeled as feather-blend products.
It's important to understand that no manufacturer can truthfully claim "100% down" due to natural processing limitations. During down processing, tiny down filaments and small feathers are too small to be separated from the down clusters. This is why industry regulations prohibit misleading terms like "All Down," "Pure Down," or "100% Down."
Our down typically contains 75% to 95% down clusters, with higher fill power down having higher cluster percentages. The remaining material consists of soft, fluffy filaments and tiny feathers that are naturally part of the down harvest - these are completely different from the large feathers used in feather products.
Every batch of our down is tested by the International Down and Feather Laboratory (IDFL), ensuring consistent quality and accurate content analysis you can trust. This natural composition delivers the superior loft, breathability, and comfort that makes down the premium choice for luxury bedding.
The fabric of all our down products is specifically designed and manufactured to be down-proof, preventing any leakage under normal use. Our carefully selected shell fabrics feature tight weaves and down-proof construction that keep the fill securely contained while maintaining breathability.
If any leakage does occur due to a manufacturing defect, our down products are fully covered under our comprehensive quality warranty - 15 years for down duvets and 6 years for down pillows. This warranty reflects our confidence in the quality and durability of our construction methods and materials.
With proper care and handling, you can expect your Highland Feather down products to maintain their integrity and performance for many years of comfortable sleep. Please check Product Care for care instructions of our products.
Our baffle box construction is specifically designed to prevent down from shifting between compartments, with internal fabric walls that keep the down evenly distributed. Using the duvet with the sewn-in labels positioned at the sides also helps minimize any shifting during use.
However, some shifting may still occur after prolonged use, which is natural with any down product. If this happens and affects the duvet's performance, we're happy to repair it under our comprehensive manufacturer quality warranty - 15 years for down duvets and 6 years for down pillows.
This warranty coverage, combined with our baffle box construction, ensures your duvet maintains its even warmth distribution and comfort for years of restful sleep. For warranty details, please go to Quality Warranty page.
We use different construction methods depending on the fill material to ensure optimal performance for each type. Our down comforters feature baffle box construction, which uses internal fabric walls (baffles) with vertical sides that create separate sections. These baffles maintain the duvet's structure and maximize loft, allowing the down to achieve full fluffiness while preventing it from shifting and clumping together. This construction also eliminates cold spots and ensures even warmth distribution across the entire comforter.
For our silk, synthetic, and alpaca duvets, we use sewn-through construction. This method creates sealed sections, providing secure containment and preventing fill from bunching up while maintaining the natural drape. Unlike down, silk, synthetic, and alpaca fills don't need three-dimensional chambers to maintain their insulating properties. The sewn-through method prevents these materials from becoming overly bulky while ensuring even distribution throughout the duvet.
Each construction method is specifically chosen to maximize the performance and longevity of the fill material, ensuring you get the best comfort and durability from your duvet.
Beyond down, we carry a wide range of alternative fills, including feather, polyester, silk, bamboo, and luxurious Alpaca wool duvets. This selection spans from budget-friendly polyester to premium Alpaca wool, giving you options for every need.
Each fill material offers unique benefits in terms of warmth, breathability, and feel.
Our shells use finely woven, down-proof fabrics for durability and comfort. The 233 and 289 thread count finely combed cotton offers breathability and durability with a crisp feel. The 500 thread count sateen cotton features a subtle damask Swiss dot pattern, adding lightweight texture and warmth. The 700 thread count sateen is made from 350 thread count yarn woven as 2-ply, providing extra strength, along with a soft and warm finish. We also offer a 300 thread count TENCELTM organic cotton blend, which is soft, moisture-wicking, and eco-friendly.
Our duvet shells are crafted from 100% cotton, which feels soft to the touch and doesn't produce rustling sounds. However, noise perception can be quite personal. If you're particularly sensitive to fabric sounds, we recommend choosing a higher thread count option for the quietest sleep experience. Our ultra-soft 500 and 700 thread count sateen fabric, woven with very fine yarns, offers the best combination of silence and comfort.
Cotton duvet shells will naturally develop some wrinkles during transportation and normal use, but this doesn't affect the duvet's functionality or durability. We recommend using a duvet cover, which not only protects your investment and extends the duvet's lifespan, but also keeps your bedding looking crisp and fresh.
Here are the typical dimensions for most of our products. For specific dimensions, please refer to the individual product page.
Duvet
Twin | Full/Double | Queen | King | X-King |
64" x 88" | 78" x 88" | 88" x 90" | 102" x 90" | 110" x 100" |
Pillow
Standard | Queen | King |
20" x 26" | 20" x 30" | 20" x 36" |
Cushion
Neck Roll | Rectangular | Small | Medium | Large | Euro |
14” x 5 ½” | 14” x 20” | 18” x 18” | 20” x 20” | 22” x 22” | 26” x 26” |
The dimensions listed in our product descriptions refer to the shell fabric size before filling and finishing. When the shell is filled with down, the fabric naturally tightens around the fill, creating a slightly more compact finished product. Additionally, cotton fabric may experience minor shrinkage during washing, which is normal for natural materials.
These small variations don't affect the duvet's coverage or performance. Our duvets also feature corner ties to securely fasten your duvet cover, preventing shifting and ensuring consistent coverage throughout the night.
For optimal care that minimizes any additional shrinkage, please follow the specific care instructions provided with your duvet in Product Care.
We offer four firmness levels designed based on customer feedback to suit different sleep preferences and positions: soft, medium, firm, and extra firm. Our soft pillows are ideal for stomach sleepers, providing the low profile needed to prevent neck strain. Medium pillows offer balanced support, perfect for back sleepers, maintaining proper spinal alignment. Firm pillows are designed for side sleepers, providing the higher loft and support needed to fill the space between your head and shoulder. Extra firm pillows are perfect for those who want maximum support and loft, ideal for side sleepers with broader shoulders or anyone who prefers firmer support.
Down pillows are naturally softer than other materials while offering unique advantages, including superior breathability that helps dissipate heat and keep the pillow comfortable throughout the night, along with lasting durability. Higher fill power down provides exceptional softness, fluffiness, and moldability, bouncing back quickly after compression to create that cloud-like feeling.
We're also open to customizing fill weights to meet specific comfort requirements, giving you the flexibility to create exactly the right feel for your customers' needs.
We carry French linen, cotton and silk bedding in various colours. Our French linen provides natural breathability and a relaxed feel that gets softer with every wash, while our cotton bedding offers classic comfort and easy care. Silk brings natural temperature regulation and a smooth, luxurious feel.
Yes, we maintain rigorous certification standards to ensure quality and ethical sourcing. Our products meet OEKO-TEX® STANDARD 100 Class 1 for textile safety, testing for harmful substances, and ensuring our fabrics are safe for human use. All our down products carry the DOWNMARK® certification, the globally recognized symbol of quality issued by the Down Association of Canada. All our down suppliers are RDS (Responsible Down Standard) certified, ensuring that down and feathers come from animals that have not been subjected to any unnecessary harm. Additionally, our French linen is Masters of FLAX FIBRE™ (previously known as European Flax®) certified, guaranteeing premium quality European flax. These certifications reflect our commitment to transparency, ethical practices, and quality you can trust.
Quality assurance is at the heart of everything we do. We conduct comprehensive testing through IDFL (International Down and Feather Laboratory) to verify fill power, cleanliness, and composition of our down and feather materials. Our Toronto facility maintains strict quality control protocols throughout the manufacturing process, from incoming materials inspection to final product testing. Each product undergoes multiple quality checkpoints to ensure it meets our exacting standards before it reaches you. We also provide industry-leading warranties as a testament to our confidence in product durability and craftsmanship.
We are committed to ethical sourcing for our down and feather products by adhering to leading industry standards that protect animal welfare and promote transparency. Our down suppliers are certified by the Responsible Down Standard (RDS), which strictly prohibits practices like live-plucking and force-feeding, and requires full traceability from farm to finished product. Regular third-party audits, on-site inspections, and chain-of-custody documentation ensure that all down is sourced from farms where animals are treated humanely and raised with respect for their well-being. By relying on RDS certification and transparent supply chains, we give you confidence that every product meets the highest standards for ethical sourcing.
Proper care ensures your Highland Feather products maintain their loft, comfort, and longevity for years to come. For down duvets and pillows, we recommend professional cleaning or gentle machine washing in a large capacity washer with mild detergent. Always dry thoroughly on low heat with tennis balls or dryer balls to restore loft. For our bedding materials, French linen becomes softer with each wash and can be machine-washed in cold water, while cotton bedding responds well to regular washing and can handle warm water. Silk bedding requires more delicate care with cold water and air drying.
Detailed care instructions are provided on each product detail page and in Product Care. We are always available to answer specific care questions. Please note that damages due to misuse and improper care will not be covered by warranty.
About Orders
Below are some common questions about orders.
Great news - we have no minimum order quantity! Whether you're an established retailer looking to add premium bedding to your lineup or a growing business just starting out, you can order exactly what you need. Our flexible approach allows you to start small and grow your inventory as your business develops. For specific pricing and wholesale terms, please contact us directly.
Absolutely! We're proud to offer full private label and OEM services from our Toronto manufacturing facility. With complete control over our production process, we can customize products to your exact specifications, including custom fills, fabrics, sizes, and packaging. Our experienced team will work closely with you to develop products that align with your brand vision and market requirements. From initial concept to final production, we provide end-to-end support to bring your custom bedding products to life.
Our down products are made-to-order, which allows us to customize each item to specific requirements and maintain the highest quality standards. This approach means your down duvets and pillows are crafted fresh specifically for your order, ensuring optimal loft and performance. Our other comforters and bedding products are finished goods and ready to ship immediately. When customization is required for any product, lead times will vary depending on the specific modifications needed.
Yes, customization is one of our key strengths! We can adjust fill weights to achieve specific warmth levels, work with various fabric options to match your quality and aesthetic requirements and create custom sizes to meet unique specifications. Our standard maximum size is 110"x100", however, if you have a larger order, we can source materials from our stable suppliers to accommodate even bigger dimensions. Our made-to-order production model allows us the flexibility to tailor products precisely to your needs. Whether you need a specific warmth rating, particular fabric combination, or non-standard dimensions, we will work with you to create exactly what your customers are looking for.
Our standard production lead time is 2-5 days, depending on your order size. Rush orders may be accommodated based on the current production schedule and requirements. Because all our products are made-to-order at our Toronto facility, we can often adjust timelines to meet your specific deadlines. We will also maintain constant communication throughout the fulfillment process to give you peace of mind. For accurate lead times based on your order, please contact us. We can provide detailed scheduling information and explore expedited options if needed.
Yes, we offer drop shipping services to help streamline your business operations and reduce inventory investment. Our drop shipping program allows you to sell our products directly to your customers without holding inventory. We handle the packaging and shipping directly from our Toronto facility for a small fee. Contact us to learn more about setting up drop shipping arrangements.
Yes, we have extensive shipping capabilities and work with reliable carriers throughout Canada and the United States. We ship regularly to destinations across both countries and have established relationships with trusted freight partners to ensure safe and timely delivery. Shipping costs and timelines vary by destination and order size. For international shipping beyond North America, we typically work with your preferred shipping service provider or we can work directly with you to explore logistical options based on your specific location and order requirements.
Highland Feather is a wholesale manufacturer that partners with retailers, online marketplaces, and hospitality businesses. We do not sell directly to individual customers.
To purchase our products, please visit one of our authorized retail partners or browse online marketplaces where our products are available. You can find a list of our retail partners on Where to Buy on our website to locate the nearest store or online retailer carrying Highland Feather products.
Yes, as an authorized retail or hospitality partner, you’ll have access to our Resource Centre, where you can download product images, descriptions, and marketing content. You're welcome to use this content on your website or social media to help drive traffic and support your sales. In addition, we proudly feature our partners on the Highland Feather website with direct links to their online stores. This helps drive traffic to your site and build your brand authority.
Business Terms
Below are some common questions about our business terms.
We offer flexible payment terms designed to support healthy business relationships. Standard terms for established wholesale accounts include Net 30 payment terms, with competitive early payment discounts available. For new accounts or large orders, we may require partial payment upfront or different terms based on order size and credit approval. Shipping policies vary by order size and destination, with freight arrangements that can be handled by Highland Feather or coordinated with your preferred carriers. We work with you to find shipping solutions that balance cost-effectiveness with timely delivery.
Yes, we provide volume discounts based on order quantities and frequency. Our tiered pricing structure rewards larger orders with increasingly competitive rates, making it more profitable for you to stock our products. Additionally, we offer special pricing for seasonal orders, repeat customers, and long-term partnerships. We will work with you to structure pricing that supports your business model and profit margins while maintaining the quality standards Highland Feather is known for.
We stand behind our products with industry-leading warranties that reflect our confidence in quality and craftsmanship. These warranties cover manufacturing defects such as down drifting and down leaking (usually when you see a significant amount of down) through normal usage. It does not cover normal wear and tear, spills, stains, customer-caused damage, or issues from improper care.
If a product fails due to a manufacturing defect, we will repair or replace it at our discretion. We also offer restoration services such as refluffing, adding more fill, or restoring original loft and warmth - which may be free of charge for warranty-covered items. The warranty period for each product is listed on the product page. We are always available to assist with any warranty claims or questions.
Warranty coverage varies by product. For complete warranty details and coverage information, please refer to Quality Warranty.
To initiate a warranty claim, please submit the Repair & Service Form with your proof of purchase (such as your receipt or package details), product information, including the name or specifications, and clear photos showing the issue or defect you're experiencing. This information helps us assess your claim quickly and accurately.
Once we've reviewed and authorized your claim, you can ship the product to us at your expense. For the health and safety of our employees, please ensure your item is clean before shipping. If a product arrives in an unclean condition, we'll need to either arrange for professional cleaning at your expense (with your prior agreement) or return it to you for proper cleaning before we can process your claim.
After we receive your product, we will inspect it thoroughly. If we determine the damage is a manufacturing defect covered under warranty, we'll repair or replace the item and ship it back to you at no charge. Should the damage fall outside warranty coverage, we're still happy to offer repair services at a reasonable cost, though you would be responsible for the return shipping in these cases.
We accept a return for refund, repair, or exchange for manufacturing defective merchandise only. Non-defective merchandise may be accepted for return with conditions (please refer to “Non-defective Merchandise Return”). Due to the nature of bedding products and hygiene considerations, returned items must be in new, unused condition with all original packaging and tags intact.
We reserve the right to inspect and evaluate all returned items to determine whether they qualify as manufacturing defects. If your returned item is found to be without defect, we reserve the right to charge a 10% restocking fee plus shipping charges. No refunds or credits will be granted after 30 days of receipt.
Please contact the retailer or marketplace where you made your purchase to initiate the return process. They will guide you through their specific return procedures and requirements.
For warranty-related issues with Highland Feather products, please contact us directly and we'll guide you through our warranty procedure.
