Return & Exchange Policy
Highland Feather Manufacturing Inc. will accept return for refund, repair or exchange for manufacturing defective merchandise only. Non-defective merchandise may be accepted for return with conditions (please refer to “Non-defective Merchandise Return”)
Defective found upon receipt of shipment. If you receive any item that is defective, please contact us immediately. Defective items will be accepted for exchange or repair, at our discretion, within 30 days of receipt. If your returned item is found without any defect we reserve the right to impose to you a 10% restocking fee plus the shipping charges. No refund or credit will be granted after 30 days of receipt.
Defective found after use. If the merchandise is found defective after use, we will honor our warranty according to the warranty information as stated on the packaging of each item.
Defective Merchandise Diagnosis. We reserve the right to diagnose and determine whether the merchandise is in fact a manufacturing defect. Your returned items will be inspected by our Technical Support Team for evaluation before we can accept it as a defective return.
Non-Defective Merchandise Returns:
We will only accept new non-defective merchandise return with the following conditions:
1) Due to processing errors on our part. If there is an error on our part related to your order, please inform us within 15 days of receipt.
2) Due to retailer’s mistake of ordering. Retailer should advise Highland Feather Manufacturing Inc. immediately if any mistakes are found upon receipt of shipment. We will not accept return of any new non-defective merchandise after 15 days of shipment receipt by the retailer. Otherwise, 10% restocking fee plus shipping cost from retailer’s location to HF Manufacturing Inc.’s warehouse will be imposed.
3) Any new non-defective merchandise returns must be in original, unopened packaging and in saleable condition, with all packaging, warranty cards, accessories.
4) Any customized items are not returnable.
We reserve the right to reject a return on any product that does not meet the above conditions.
1. Please email to firstname.lastname@example.org to obtain a Return Authorization (RA) number before shipping your return, indicate the product and quantity you are returning, and the reason for the return of each item in your email. Returns without proper RA number will not be accepted; we might ask you to take photo(s) on the product in case of defective return.
2. In accordance with our Health & Safety Practices and for the security of our personnel we require all down products to be dry-cleaned professionally prior to arriving at our facility, a receipt of dry-cleaning is required; any product that arrives unclean will be subject to a cleaning fee of $30 - 50 CAD.
3. Customers are responsible for the cost of shipping items to Highland Feather Manufacturing Inc., and we will cover the return shipping costs if applicable; we will impose a 10% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. You are responsible for your product until we sign for its delivery.
4. Once the return is processed and approved, you will be issued a credit and advised by mail.
5. We cannot process your return until we receive the merchandise.
We will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be rejected even if it has arrived in our warehouse.
If you have any questions or need help, you may contact us to assist you.